All products listed on the website are currently in stock and ready to ship, unless otherwise specified. If an item is nonstock or made-to-order, this will be clearly notated and we recommend reaching out to our customer service team or your nearest showroom to place an order.

Product availability dates provided are estimates only and do not represent fixed or guaranteed delivery dates. Any additions or changes to the order could delay the delivery date and may result in dye lot variation. If you have a question regarding availability of a specific item, please reach out to our customer service team.

Cleaning your tile and stone requires routine maintenance like wood floors or carpet. Some stone and specialty products, in fact, may need special attention. In general, you will want to clean up any spills immediately using only mild detergent and warm water. Never use acidic or abrasive cleaners.

With respect to tile and stone, variations in color, shade, flow, grain, tonality, crazing, veining, and texture are inherent characteristics thereof and are not considered defects. Variations in facial dimensions and thickness will be allowed as per industry standards. 

If there are significant discoloration or texture issues, please reach out to a customer service representative.  Be prepared to provide images of the issues in question along with your order details and we will do our best to resolve the issue!

Returns must be submitted within 30 days and will not be accepted after that time. Returns will incur a 25% restocking fee, plus freight to and from the shipping location. Returns must be in original condition and packaging to qualify. No credit given for product returned in non-saleable condition. Please note: Samples and sale items are not returnable, and shipping charges are non-refundable. 

For more detail, please see our return policy here.

Due to their unique nature, custom and nonstock orders cannot be returned. These orders cannot be cancelled even before the standard cancellation window.

Excess tile cannot be returned. We recommend storing this tile for additional projects or replacing tiles if they receive damage in the future.

While we make every effort to avoid delays in production, they do occasionally occur and are not considered grounds for cancellation.

Ann Sacks Tile and Stone, Inc. assumes no liability for direct, indirect, special, or consequential damages, lost working time, or any expenses that relate directly or indirectly to variations in delivery dates and times or in the event of a delivery being delayed, postponed or incorrect.

Yes - All Ann Sacks brand products carry Ann Sacks’ One-Year Limited Warranty unless otherwise noted.

Ann Sacks products are warranted to the original customer to be free from defects in product and workmanship for one (1) year from initial shipment date. For brands other than Ann Sacks, see the manufacturer’s written warranty, which is available upon your request to customer services. Ann Sacks is not responsible for removal, installation, labor charges, or other incidental or consequential costs. In no case shall Ann Sacks’ liability exceed the purchase price of the product. Product damage caused by improper installation, installing in unsuitable environments, other misuse, abuse, or accident, or improper maintenance is not covered by this warranty.

No warranties are made against crazing, scratching or wear due to improper installation, including but not limited to improper alteration of the surface with sealers or grout, falling objects, abuse, misuse, exposure to extreme temperatures, using improper chemicals or compounds, non-foot traffic wear, or other similar incidents.

Although products may perform well in steam shower environments, Ann Sacks does not recommend or warrant its products for steam showers due to intense steam, heat and moisture, and the high dependence of proper construction and installation for successful product performance.

With respect to tile and stone, variations in color, shade, flow, grain, tonality, crazing, veining, and texture are inherent characteristics thereof and are not considered defects and are not covered under warranty. Variations in facial dimensions and thickness will be allowed as per industry standards.

To obtain warranty support, contact Ann Sacks by email at customerservice@annsacks.com, by phone at 800.278.8453, or by mail at 8120 NE 33rd Drive, Portland, Oregon 97211.

Every project begins with a sample. Once you've discovered the Ann Sacks tile you'd like to sample, you can order a sample by contacting an Ann Sacks showroom.

Browse all samples here.

You can order custom samples by contacting our customer service department or connect with an Ann Sacks Design Consultant by visiting any of our showrooms in the United States.

Samples are yours to keep! Samples can be used as inspiration for future projects and do not need to be returned.

Yes- we are proud to have three slab galleries with new galleries slated for 2024 and beyond. You can shop Ann Sacks slabs at our Dallas, Nashville, and Long Island City galleries.

Stay tuned for new gallery openings by subscribing to our newsletter.

Due to their unique nature, slabs are not available for purchase online. Browse our assortment online, bookmark the slabs that fit your project, and book an appointment to visit our slab galleries in person.

Explore Ann Sacks slabs here.

Contact our Dallas, Nashville, or Long Island City slab galleries here and an associate will reach out to you to confirm your in-person appointment. If you are not local an Ann Sacks slab gallery, you can now purchase slabs through your nearest Ann Sacks showroom.

Each slab listed on our website has a unique identifier. Once you’ve decided which slab you are interested in, take note of this identifier and visit our slab  galleries to view or make a purchase. Please note: inventory is not guaranteed. Please visit or call our galleries to determine availability.

While we do have dedicated slab galleries with our full assortment of stones, you can shop our demi slabs for smaller projects at any Ann Sacks showroom.

It is up to your designer, contractor, or fabricator to determine the installation of your slab. Ann Sacks is not liable for any issues as they relate to installation.

MADE by Ann Sacks is our in-house line of tile collections. Rich in heritage, traditional in craft and modern in scope, MADE by Ann Sacks encompasses handcrafted ceramic tile collections made at our Portland, OR factory.

Explore our MADE by Ann Sacks collections here.

Our MADE lines (exlcuding MADE Mason)  are custom made to order. Due to the uniqueness of each collection, we do not stock any of our colors or sizes and, therefore, products from this collection cannot be ordered online. All products are truly custom-made. Lead times are quoted at the time of purchase. Please reach out to an Ann Sacks showroom to place an order.

We welcome custom orders as one more opportunity to help you find just the right tile for your space.

We are here to help you find just the right tile—whether it already exists, or not. We offer custom color matching, custom sizes, and custom designs. (This does not apply to all collections, so look for the Custom callout.) In addition, many of our artists offer field sizes, colors and designs not shown here on the website.

When it comes to creating colors, patterns and textures, our level of experience and expertise is unique. Share your inspiration. If you can dream it, we can probably do it—from stone to glass, Victorian to Art Deco, Arts and Crafts to contemporary.

You can place a custom, nonstock or MADE by ANN SACKS tile order by visiting or connecting with one of our showrooms available throughout the United States and Canada.

Browse our list of showrooms to find a location near you.

At Ann Sacks, sustainability is a way of life. As providers of luxury tile and stone, we seek to help beautify your personal space as naturally as possible. But we know that our daily operations—from powering the kilns in our factory to keeping the lights on in our showrooms—consume precious resources. Eco-Thinking keeps us ever mindful of ways to reduce our footprint.

The hub of our Eco-Thinking efforts is our Portland, Oregon factory—where we manufacture the signature MADE by ANN SACKS Collection. Here, we currently use an energy-efficient fast-firing kiln design, and since 2023, we've implemented t a periodic gas kiln that aids in recycling waste heat.

All excess raw clay used in the MADE by ANN SACKS Collection tile is recycled. We use only lead-free glazes. All manufacturing wastewater is filtered prior to leaving the facility. Our finished-goods seconds are donated to a local non-profit community enhancement organization. All Ann Sacks products ship in recycled and/or recyclable packaging.

Tile and stone offer some inherently sustainable attributes, such as longevity, freedom from chemical off-gassing, and surfaces that may not rely on toxic chemicals. Our most sustainable products—from recycled glass to energy-efficient concrete—are labeled with our Eco-Thinking logo for easy identification.

Driven a passion for innovative sustainability, our partners at Kohler WasteLAB® take landfill-bound materials and convert them into functional products of style and beauty. From that passion came the Abstra and Crackle tile collections. Exclusive to Ann Sacks, these collections are handcrafted from nearly 100% recycled waste materials.

Explore the exclusive Kohler WasteLAB® collections here.