Where are my items shipped from?
All ANN SACKS orders are shipped from our Portland and/or Baltimore warehouses via a common carrier. Orders are shipped by either package service (ie. FedEx) or a freight carrier depending on weight and product type. Shipping estimates will be quoted at the time of order and may be modified if the actual shipping cost varies upon the final shipment. Items are shipped as they become available.
How much is shipping?
Shipping charges are calculated based on your item’s weight.
Do you offer expedited shipping?
Expedited shipping is available in certain circumstances. Contact Ann Sacks Customer Service for further inquiries.
Where does ANN SACKS ship?
Everywhere
Does ANN SACKS offer international shipping?
Yes
How long will it take for my order to arrive? What are the lead times?
Lead times vary depending on product origin, shipping destination, and if the product in question is in-stock. For questions regarding lead times, please contact an ANN SACKS Showroom representative.
ANN SACKS Tile and Stone, Inc. assumes no liability for direct, indirect, special, or consequential damages, lost working time, or any expenses that relate directly or indirectly to variations in delivery dates and times or in the event of a delivery being delayed, postponed or incorrect.
Are lead times guaranteed?
There may be circumstances due to order assortment that cause our lead times to fluctuate. Lead times are estimates based on the business day after an order has been placed and paid for. We will do everything we can to ensure your order is made within our estimated lead time. However, we cannot fully guarantee lead times as events may occur that are outside of our control. Delays may occur during the production process, but we will do our very best to notify you should such a situation arise. Once your order ships, you will receive an email with tracking information. While we make every effort to avoid delays in production, ANN SACKS Tile and Stone, Inc. assumes no liability for direct, indirect, special, or consequential damages, lost working time, or any expenses that relate directly or indirectly to variations in delivery dates and times or in the event of a delivery being delayed, postponed or incorrect. If you are concerned about lead times, please reach out to inquire about current lead times before placing an order, as it may vary depending on the order and our current production queue.
Does ANN SACKS offer delivery services?
For larger orders, we recommend requesting liftgate services. This will aid in getting your order from the delivery truck to the ground where it can then be transported to your space. If you are interested in quote for this service, please contact your sales representative before placing your order. If you request a liftgate after your order has already been placed, the liftgate fee is likely to be higher and you will be charged an additional fee.
If this service does not fit in your budget, we recommend asking your tile contractor or friends to be onsite for additional assistance. Additionally, apartment or building deliveries are delivered to the first floor.
Do I need to be onsite to accept my delivery?
To ensure successful delivery, we require onsite contact information for ANY delivery we make. Whether we deliver to a residence, business, or construction site, we will require your designated onsite contact to accept the order. Therefore, onsite contact information is imperative upon order confirmation. The shipping company will contact you within a day before transit to confirm delivery.
Purchaser is responsible for additional freight costs associated with shipments en route for: 1) re-consignment fees for changing delivery address; 2) re-delivery fees where failed delivery attempts occurred; 3) additional expediting and/or special delivery requirements.
What if my order arrives damaged? What if my order is missing items?
Please review the shipment for accuracy of materials ordered, including quantity, quality, and color, and for any shipping damage upon delivery. Contact your sales representative (or our Customer Service department) immediately if any problems exist. We can only process one claim per shipment and are unable to process any claims if the tile has already been installed.
All freight damage claims must be presented in writing to both Ann Sacks and the delivery carrier within five days of receipt of material.
Please note: For field tile orders 2% - 4% of the tile damaged, chipped or scratched is acceptable. Tiles are primarily handmade, hand-picked and hand-packed. Slight surface issues are standard.
All freight damage claims must be presented in writing to ANN SACKS Tile & Stone, Inc., and any delivery carrier within five (5) days of receipt of material. Any damage that is apparent upon delivery must be noted on the freight carrier delivery receipt. Purchaser is responsible for additional freight costs associated with shipments en route for: 1) re-consignment fees for changing delivery address; 2) re-delivery fees where failed delivery attempts occurred; 3) additional expediting and/or special delivery requirements.
