Returns

What is your return policy?
Returns must be submitted in writing within 30 days and will not be accepted after that time. Returns will incur a 25% restocking fee, plus freight to and from the shipping location. Returns must be in original condition and packaging to qualify. No credit given for product returned in non-saleable condition. Please note: Samples and sale items are not returnable, and shipping charges are non-refundable.

Can I return custom tile?
Due to their unique nature, custom and nonstock orders cannot be returned. These orders cannot be cancelled even before the standard cancellation window.

I ordered too much tile. Can I return the extra, unused tile or make a partial return?
Excess tile within our standard 30 day return window, restock and return freight fees will apply. For excess tile outside of the return policy, we recommend storing for additional projects or replacing tiles if they are damaged in the future.

How do I create a showroom return?
Ann Sacks showrooms do not accept returns. Please contact Customer Service

How do I create an online return?
Please contact Customer Service.

Can I return my online order to an ANN SACKS showroom?
No – Ann Sacks showrooms do not accept returns.

Can I cancel my order?
Cancellations prior to shipment are accepted with no additional fees, however once the order has shipped, our standard return policy applies.

Can I cancel if the lead time is too long for my project?
While we make every effort to avoid delays in production, they do occasionally occur and are not considered grounds for cancellation.

ANN SACKS Tile and Stone, Inc. assumes no liability for direct, indirect, special, or consequential damages, lost working time, or any expenses that relate directly or indirectly to variations in delivery dates and times or in the event of a delivery being delayed, postponed or incorrect.

Can I return my online order to an ANN SACKS showroom?
No – Ann Sacks showrooms do not accept returns.